Shipping policy
Shipping Policy
Last updated: 9 November 2026
Order processing
Orders are processed within 1–3 business days, Monday to Friday, excluding US public holidays. Custom lengths and bulk orders may take an extra 1–2 days; we will email you if that happens.
Shipping rates
- United States (48 contiguous states): free shipping on orders over $750. Orders under $750 ship for a flat $39.
- Alaska, Hawaii and Puerto Rico: shipping is quoted separately — please contact us before placing an order.
- Canada, Mexico and the rest of the world: shipping is calculated at checkout by weight and destination.
Delivery estimates
Delivery times below are counted from dispatch, not from the order date. Customs, weather and public holidays can add a few days, especially on international routes.
| Destination | Delivery time |
|---|---|
| United States | 3–7 business days |
| Canada / Mexico | 5–10 business days |
| United Kingdom / EU | 5–10 business days |
| Australia / New Zealand | 6–12 business days |
| Rest of world | 7–15 business days |
Tracking
You will receive a tracking number by email once the parcel is scanned by the carrier — usually within 2–3 business days of dispatch. Tracking pages can take a further 24–48 hours to show movement.
Customs, duties and taxes
US orders: sales tax is calculated and collected at checkout where required. International orders may be subject to import duties and taxes levied by the destination country. These charges are the buyer's responsibility and are not included in the order total or shipping fee.
Large orders
Film ships in rigid tubes to protect the roll. Orders of three or more rolls, or over 150 lb, may ship by freight. We will confirm the schedule and tracking by email before dispatch.
Damaged, short or lost shipments
Please inspect the tube on arrival. Report any damage or shortage within 7 days of delivery with photos of the outer packaging and the film, and we will replace or refund in line with our Return Policy.
Address changes
Email us before dispatch and we will update the address. Once an order has shipped, changes depend on the carrier and may incur a fee.
Contact
Veintone film
15-45 128th Street, Flushing, New York 11356, United States
Email: veintonefilm@gmail.com · Phone: +1 315 575 7666
Monday to Friday, 9:00–18:00 EST. We reply within one business day.