Warranty Policy

Veintone Film Limited Warranty

This warranty applies to Veintone TPU Color PPF, PET Vinyl Wrap and Window Film purchased from veintonefilm.com and installed by a professional installer.

1. Coverage period

  • TPU Color PPF: 3 years from the date of purchase.
  • PET Vinyl Wrap: 3 years from the date of purchase.
  • Window Film: 3 years from the date of purchase.

2. What is covered

Under normal use and correct installation, Veintone warrants the film against:

  • Bubbling, lifting or edge peeling not caused by impact or abrasion.
  • Cracking or delamination of the film itself.
  • Excessive fading or colour shift beyond normal weathering.
  • Adhesive failure that is not caused by contaminated surfaces.

3. What is not covered

  • Damage from accidents, impact, scratches, abrasion or vandalism.
  • Damage caused by improper installation, stretching or trimming.
  • Chemical damage from solvents, harsh cleaners, bird droppings or tree sap left untreated.
  • Damage from automatic car washes, pressure washing at edges, or abrasive polishing.
  • Film applied over rust, failing paint, body filler or previously wrapped panels.
  • Labour costs, removal costs, shipping costs or any consequential damage.
  • Film that has been modified, cut or partially removed after installation.

4. How to claim

  1. Register your roll within 30 days of purchase using the warranty registration form.
  2. Contact us with your order number, SKU and photos showing the affected area.
  3. We will review the claim and may request the film be inspected by an authorised installer.
  4. Approved claims are settled by replacement film of the same or equivalent product.

5. Limitations

This warranty is provided to the original purchaser and is not transferable. Veintone's obligation is limited to replacement of the film. We are not liable for labour, removal, freight, loss of use or any indirect or consequential damages. Warranty does not cover film installed outside the recommended temperature range or on non-automotive surfaces unless confirmed in writing.

6. Care requirements

  • Hand wash with pH-neutral soap and a soft mitt. Rinse before washing.
  • Do not use wax, polish, compound or abrasive cleaners on matte finishes.
  • Avoid automatic brush car washes and high-pressure washing near edges.
  • Remove bird droppings, sap and road salt promptly.
  • Allow 7 days after installation before the first wash.

7. Contact

Warranty questions: use the contact page and include your order number.

Last updated: November 2026.